Chatbot
In the chatroom, we provide a single button to switch between chatbot or real agent instantly, so you can take over the chat anytime when customers need instant support. Moreover, our chatbot builder is easy-to-use and helps you build your own chatbot in a timely manner.
Add different types of messages to your chatbot flow
We offer three different types of messages, which includes graphic, button, and carousel.
Button message
Use button messages to guide your customers to click on the buttons and trigger the next message.
Carousel message
Carousel message is composed of multiple button messages. Users can swipe left or right to view all the content.
Graphic message
A graphic message with colorful images and interesting wording makes it easier to raise customers' interest in your content.
Switch between chatbot and real agent in a single click
In the chatroom, we provide a single button to switch between chatbot or real agent instantly. You can take over the chat anytime when customers ask for real agent.
Set up the trigger of your chatbot
You can use chatbot to welcome your users in the beginning of the chat, or you can also set up certain keywords as triggers to call chatbots.
Set up how users can ask for a real agent
Choose when the system should send message notifications to you while users are interacting with the chatbot. If you choose to be alerted when users enter specific keywords, you can show up in time to support your customers without being frequently disturbed by notifications.
Exception messages
Your chatbot can identify the keywords you set up, but they may fail to identify other words. To deal with this situation, you can set up the message to be displayed under this circumstance in advance.
Explore more features
PinBoard
Once users enter the landing page, start by leading them to interact with you and your content.
Survey
Let your users complete a survey smoothly during a chat.
Chatbot
Stop answering repeated questions. Build your chatbot quickly with our easy-to-use chatbot builder.
Sub-account
Use sub-account to allow multiple customer service agents to reply to messages at the same time, while enterprises can manage all the replies in the dashboard.
Chat Widget
Copy the code we provided in the dashboard, then paste it into your site to add a live chat button on your website.
Data Analysis
Gain complete control of the interaction data between you and your customers, as well as user profile.
Build your live chat now
