Scale Support With Team Collaboration

Assign team members to specific links so multiple agents can manage customer chats together.

Multiple team members via one chat link

Three levels: reply, edit, view analytics

Personalized notification settings per member

Team Collaboration Examples

Set up customer service shifts with multiple agents covering different time zones.

Control access permissions to prevent sensitive data leaks and ensure security.

Assign specific customer conversations to the most suitable team members.

Team collaboration on customer conversations

Organize team conversations and assignments

AI assistance for your support team

Add team members and start collaborating on customer conversations.