Multiple Reply Formats
Support text+image, buttons, and carousel responses
Keyword Triggers
Keyword-triggered precise replies for accurate responses
Human Handover
Let your staff step in when the bot can't resolve a query
Quick Switch
One-click switch to live agent when needed
FAQ Automation Examples
Auto-Reply Common Questions
Automatically reply to "shipping", "payment", "return" and other common customer queries.


First-time Visitor Guidance
Guide new visitors with helpful information and navigation assistance.
Human Follow-up for Complex Queries
Let your team handle questions that go beyond the bot's FAQ coverage.


Event Support Automation
Auto-answer FAQs during events and promotions to handle increased inquiries.
Related Features
AI PinBot
Advanced AI conversations with human handover
Chat
Instant one-on-one and group conversations
Chatroom Management
Organize and manage all conversations

